Account & Data Deletion Request

Application: MathoraX (com.yogurtstudios.mathorax)
Developer: Yogurt Studios

This page outlines how users of the MathoraX mobile application (developed by Yogurt Studios) can request the permanent deletion of their account and associated data in accordance with Google Play developer policies.

How to Request Account & Data Deletion

You can request complete deletion of your MathoraX account and all associated cloud data using either of the following methods:

Method 1: Email Request (Recommended)

To request permanent deletion, send an email to our support team:

To: askyogurtstudios@gmail.com

Subject: Delete MathoraX Account and Data

Email Body: Please send the request from the email address registered with your MathoraX account and state: "I request the permanent deletion of my MathoraX account and all associated data."

Our team will process and verify your request within 7 business days and permanently purge all associated account records from our database within 30 days.

Method 2: In-App Local Data Deletion

For data stored locally on your device (calculation history, custom variables, unit conversion history, local settings):

Open the MathoraX app.
Navigate to Settings.
Tap Clear History & Cache to immediately wipe all local records.
To remove the app and all local data from your device entirely, uninstall the application.

What Data Is Deleted Upon Request

When an account deletion request is processed, the following data is permanently erased from our servers:

Account Credentials: Your email address, encrypted authentication credentials, and user identifier (Firebase Authentication UID).
Cloud Synced Formularies: Custom math formulas, saved variables, and history synced to Google Cloud Firestore.
User Preferences: Synced theme settings, keypad configurations, and calculation options.

Data Retention Policy

Permanent Deletion: All user account data and synced documents are permanently removed within 30 days of receiving your request.
Financial Data: Yogurt Studios does not process or retain any payment cards or billing details. All financial transactions are managed exclusively by Google Play. For purchase records or refund requests, please consult your Google Play account history.
Legal Obligations: We do not retain any user personal data following account deletion, unless strictly required to fulfill statutory legal obligations.

Questions?

If you have questions about your account, data privacy, or need assistance with data deletion, please contact us at askyogurtstudios@gmail.com.

You may also review our full Privacy Policy.